The majority of small businesses are still using legacy phone services. But that’s starting to change. In recent years, more and more small businesses are making the switch to VoIP which allows all of a business’s communication needs to operate through an internet connection. Here are just a few of the reasons small businesses are making the switch.
In today’s world, more and more people rely on cell phones to do their jobs. Many businesses provide their employees with cell phones. A major problem with legacy phone services is that they don’t offer mobile integration. In other words, their mobile phone service and their legacy phone service are completely separate. A major advantage to VoIP is that it allows for unified communication (UC). Should the internet connection fail, a VoIP provider can automatically reroute calls to employee cell phones to maximize up-time and improve productivity. With VoIP employee cell phones are fully integrated with their company’s primary phone system.
Call quality issues
For a business to run smoothly, effective communication is key. If a business’s phone system is plagued by call quality issues, employees may have trouble understanding other employees or customers over the phone. They may even experience dropped calls. A high quality VoIP provider is a more stable option. With top-of-the-line equipment and a team of professionals constantly monitoring the system, small businesses don’t have to worry about call quality issues.
Lack of IT professionals
Most small businesses don’t have the funds to hire their own IT people to keep things working smoothly. VoIP providers have their own IT people to troubleshoot problems and keep phone lines up. Rather than having to employee an IT team, small businesses can focus on doing whatever it is they do while leaving the IT work to IT professionals.
Legacy phone services is the more expensive option. Because businesses are always looking to limit spending wherever they can, VoIP is becoming the more popular option because they offer a range of communication services for less.
Equiinet is more than a VoIP provider. They offer a range of communications services for businesses. They offer mobile integration, failover, on- and off-site backup solutions, antivirus and firewall services, top-of-the-line equipment, and a highly trained support team that offers 24/7 monitoring of all communication services. Businesses are free to pick and choose from the services so they get only what they need for a cost they can afford.
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